IM.1
1. Staff have access to patient and family information when needed.
2. The program gathers information directly from the patient and practitioners or health care organizations.
3. The program shares information directly with the patient and other practitioners or health care organizations.
4. The program respects the patient’s right to and need for effective communication.
5. The information management processes provides information within a time frame that makes it available for use in decision making
6. The program assists in arranging for knowledge-based information resources and references required by the patient and staff.
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